At Take5 Pizza, we are committed to providing you with delicious food and a satisfying dining experience. If you’re not entirely satisfied with your order, we’re here to help.
Due to the nature of our products, returns are not accepted once the food has been delivered, picked up, or consumed. However, if there is an issue with the quality, accuracy, or condition of your order, please contact us within 1 hour of receiving your food.
We may offer a replacement or refund in the following situations:
Wrong item delivered
Missing items from your order
Food delivered in poor condition (e.g., burnt, undercooked, or spilled)
Undelivered orders that have been confirmed and paid
To process your complaint efficiently, please:
Provide your order number
Share a clear photo of the item(s) in question
Describe the issue in detail
Please contact us immediately at:
📧 Email: take5.myinfo@gmail.com
📞 Phone: 013-300 0685
Once your complaint is received and reviewed, we will notify you of the outcome. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7–14 working days, depending on your bank or payment provider.
Refunds may also be issued as store credit or a voucher, depending on the situation and your preference.
Refunds will not be provided in these cases:
Change of mind after order confirmation
Delays caused by traffic, weather, or third-party delivery services
Incomplete or incorrect delivery information provided by the customer
Orders that have been tampered with or partially eaten
We accept cancellations within 5 minutes of placing an online order. After this window, your order may already be in preparation and cannot be cancelled or refunded.
If you have any questions about our Return & Refund Policy, please reach out to us:
🏢 Take5 Pizza
A-01-07, Blok A, Pusat Perdagangan Puchong Prima
Jalan 5/5, Taman Puchong Prima,
47150 Puchong, Selangor, Malaysia
📧 take5.myinfo@gmail.com
📞 013-300 0685
🌐 www.take5.my
We appreciate your support and understanding. Our team is committed to resolving your concerns professionally and promptly.
